Speaking
Talks on support, adoption, and the logic of empathy — with recordings and slides where available.
On the Calendar
Upcoming
Oct 15, 2026
Customer Experience Summit — Accra, Ghana
Support as Strategy: Turning Cost Centers into Growth Engines
A talk on repositioning support as a strategic growth engine.
Nov 12, 2026
Digital Adoption Forum — Online
Onboarding That Sticks: Designing for Time-to-Value
Designing onboarding journeys that help people reach value faster.
From the Archive
Past Talks
Nov 5, 2024
Mar 18, 2024
Let's Collaborate
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Planning an event or panel on support, adoption, or CX?
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